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Elements and Performance Criteria

1. Prepare for operations
   • Obtain operational information to conduct an accurate assessment of the problem.
   • Identify hazards.
   • Activate operational plans.
2. Manage an operations centre
   • Allocate operations centre tasks and conduct briefings.
   • Activate and maintain internal and external liaison networks.
   • Supervise operations centre staff.
   • Manage physical and financial resources.
3. Manage operational information
   • Organise operation centre staff to collect and collate information.
   • Manage information flow, analyse information and update plans.
   • Raise and distribute regular situation reports.
   • Establish radio and allied communication nets.
   • Implement and maintain message and information management systems to provide accurate operational records.
4. Make operational decisions
   • Identify the extent of the operational area.
   • Identify, assess and implement operational strategies in accordance with local emergency management arrangements and standard operating procedures.
   • Identify and prioritise hazards to ensure that the response is appropriate to the type and scale of the event.
   • Terminate the operation.
5. Manage post operation activities
   • Conduct post-operation debriefing and prepare operation reports.
   • Review training and operational planning to enhance future operations.
6. Prepare for operations
   • Obtain operational information to conduct an accurate assessment of the problem.
   • Identify hazards.
   • Activate operational plans.
7. Manage an operations centre
   • Allocate operations centre tasks and conduct briefings.
   • Activate and maintain internal and external liaison networks.
   • Supervise operations centre staff.
   • Manage physical and financial resources.
8. Manage operational information
   • Organise operation centre staff to collect and collate information.
   • Manage information flow, analyse information and update plans.
   • Raise and distribute regular situation reports.
   • Establish radio and allied communication nets.
   • Implement and maintain message and information management systems to provide accurate operational records.
9. Make operational decisions
   • Identify the extent of the operational area.
   • Identify, assess and implement operational strategies in accordance with local emergency management arrangements and standard operating procedures.
   • Identify and prioritise hazards to ensure that the response is appropriate to the type and scale of the event.
   • Terminate the operation.
10. Manage post operation activities
    • Conduct post-operation debriefing and prepare operation reports.
    • Review training and operational planning to enhance future operations.

Performance Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

conducting regular briefings and debriefings

establishing an improvised operations centre

establishing an operational plan and adapting the plan as circumstances change

identifying operational areas of concern

managing communications within and between teams and organisations

planning for emergency response, including the setting up of appropriate control and coordination structures

raising regular situation reports

reading and understanding organisations policies and procedures

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Knowledge Evidence

Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

communication equipment and systems

composition of teams and roles and responsibilities of team members

emergency plans

local alert and warning systems

local documentation requirements

local operating procedures

local operational briefing and debriefing procedures

locally available resources, their capabilities and access to them

nature of local hazards and plans, including effects on the provision of communications

principles of risk management

relevant WHS and regulatory requirements

team work principles and strategies

written communication to a level required to complete workplace documentation and reports

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